Visit Our New Showroom

 
 
 
 
  
 
 
 The Original Flame, a Div of JRH Enterprises
  
 29 Google reviews 
 
 Write a review 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Kerri Davies 
 
2024-07-09
 
 
  
We were very pleased with the service and support from The Original Flame when we purchased our new Jotul Fireplace last fall. It fits perfectly into our home! Their staff are friendly, reliable and very professional. We plan on purchasing a second fireplace for our family room next year and wouldn't go anywhere else!. Thank you Michelle and your wonderful staff! Kerri and Roger
  
 
  
 
 
 
  
 
 
 J Wiggy 
 
2022-07-11
 
 
  
Incompetent.
Would give zero score
3 installation dates
Not installed. Needed parts 2 x then 3rd install they figure out they can’t cut new hole in foundation which is what they knew was to be done. Yah the foundation never changed from the 2nd visit
So let’s proceed with part and new foundation hole. Told to call the concrete company myself. Did so And left many messages about dates to-move forward. No response. Stop in store. Told they don’t want to do work because I asked about grandfathering old venting. Guess what it’s called a question and why would I proceed with getting the part and contacting a concrete cutting company if I didn’t understand it can’t be done.   Inquiring about renovation grandfathering of pre existing is actually a common question to ask a contractor.

Also said they don’t want to install because I stated willing to pay labour  but I want parts at your cost because of all the inconvenience, I was told that’s how we make money so will just double labour.
Yah I don’t think so.  You know when you make 3 visits and still not prepared to install this is your business error not mine. But you seem to think I should just be happy to pay your inflated parts prices and my time has no value.
FYI to the company  feel free to book a time to pick your part up. I will not be dropping it off as I will give you no more of our time.

Warning. Don’t ask any questions to this company as they don’t actually understand what a question is and your time has no value to them
Go elsewhere for a fireplace and install
  
 
  
 
 
 
  
 
 
 Bill Battersby 
 
2022-05-26
 
 
  
I have had a hot water on demand, bedroom fireplace, space heater and dual zone heat pump/ AC unit installed. Jim and all those involved with the
install have been professional, courteous, and have involved us with every decision along the way. We even planned a reno which required hw on demand and fireplace to be removed and reinstalled and gas line reinstalled and has been completed to my 100% satisfaction. I would highly recommend this company to anyone planning an upgrade on their home and their pricing is highly competitive.
  
 
  
 
 
 
  
 
 
 Trevor 
 
2021-01-19
 
 
  
Mischa and Eric were great. Professional, courteous and on time. Reasonably priced. Cleaned an older regency gas fireplace that had quite a bit of staining on the glass to near new condition. Got the old remote working. Also cleaned and serviced the Vermont castings free standing stove, and replaced and updated the remote. Couldn’t be happier. Excellent communication between the store, service crew, and customer. Thanks again.
  
 
  
 
 
 
  
 
 
 Eleanor Robar Holdcroft 
 
2020-06-15
 
 
  
I'm so impressed by the service we received from Original Flame. We had a line run from our propane tanks to our BBQ by a different company when we moved in, but I never had it hooked up. I sent Original Flame a handful of photos of what I was trying to connect to via the contact form on their website. I got a call back less than 30 minutes later, and the person calling had already checked out the parts needed for the job. An installer came out with the parts today and got us all hooked up in just a few minutes. Super fast turn around time, great service, excellent communication throughout the whole process, and extremely reasonably pricing. I was very happy with the service we received here.
  
 
  
 
 
 
  
 
 
 Krystalyn Bayley Jones 
 
2019-08-23
 
 
  
This is when dealing locally really counts! Shaun from the Original Flame was so patient when going back and forth to order some venting we needed. He spoke directly with the installer to make sure everything was correct, and even though there was a mix up the first time, it was soon straightened out. Much appreciated and will highly recommend!
  
 
  
 
 
 
  
 
 
 Pamela S 
 
2019-07-13
 
 
  
Original Flame’s service was fantastic.  I looked for a long time for someone to fix my Jotul fireplace, but had a hard time getting someone in to come in a timely fashion and actually fix the problem.  Original Flame was able to work around my schedule, had great communication and fixed a problem that another company couldn’t.  I so appreciated finally having my gas fireplace fixed!
  
 
  
 
 
 
  
 
 
 Marilyn Rock 
 
2018-11-29
 
 
  
Just wanted to thank the Original Flame  staff and contractors for their guidance and assistance in helping us choose the best fireplace and finishings for our new home. We had a vision and Michele and her team brought it to reality. We are loving our new Regency fireplace and are glad we went with the reflective panels. Thanks again! Ron & Marilyn
  
 
  
 
 
 
  
 
 
 Jim Blair 
 
2018-11-02
 
 
  
We have been a customer of The Original Flame for several years now and continue to be amazed at their awesome customer service.  This fall when our fireplace would not start not only did Michelle return my late evening call early the next morning, but had the service person out there that day to get it going.  Not only was the service fast but they took responsibility for the problem and there was no charge.  This type of service is what keeps us coming back to them.